FAQ

You can exercise the “right of withdrawal” by notifying us of your intentions within 14 days of receiving the shipment. The europa.eu website explains the regulations regarding “Returning unwanted products“.

This prejudice is unfounded; travertine is a durable material, as evidenced by the numerous architectural works built with it. To name a few, the Colosseum and the Trevi Fountain are excellent examples that have survived to this day.

For cleaning our products, we recommend always using neutral soaps and advise against using descalers to avoid altering the surface finish.

Our products are available in various shades, finishes, and designs. Therefore, you can choose from a wide range of items the one that best suits your project. The stone’s hues adapt to any style of decor, from classic to minimalist to rustic.

You can purchase our products directly online or by visiting us at our headquarters in Florence.
In the online store, we accept payments by credit card (via PayPal) or by advance bank transfer.
At our location, we also accept bank checks and cash (as permitted by current law).

The costs vary based on the weight of the shipment. By simulating the purchase of the products you are interested in and then going to the cart, it will show you the exact delivery cost to the destination.

Yes and no. While they react to the wear of time and the surrounding environment, this transformation is not necessarily deterioration. On the contrary, time and use add value and richness to natural materials, like wrinkles on a person’s face that tell their story.

No, a stain on marble will not irreparably damage it. Rather, it is an additional sign of the passage of time, a “wrinkle” that adds history and character to the material. The correct approach is to consider them part of the life and history of the material, not a defect.

Travertine forms through layering. When cutting the block, you can choose to do it “against the grain,” thus highlighting the layering lines, or “along the grain,” achieving a more “cloudy” or homogeneous effect. The choice of cut will influence the final aesthetic appearance of the material.

Pietra di Rapolano is a type of travertine quarried near Siena, in Tuscany, since Etruscan times. It is distinguished by its unique chromatic characteristics, giving it a modern appearance with classic elegance.

Thanks to its rich shades and technical characteristics, Tuscan travertine is suitable for a wide range of uses. It can be used for floors, claddings, sinks, mosaics, shower trays, bathtubs, and countertops in bathrooms and kitchens. It is also ideal for fireplaces, stairs, and living room floors, as well as for pool edges, flooring, and cladding in pools and spas, and facades, flooring, thresholds, and sills for exteriors.

Yes, Pietra di Rapolano is extremely versatile. Its various shades make it suitable for creating environments with different styles, combining a modern look with classic elegance. Its technical characteristics make it a material suitable for any use, with particular attention to volumes, details, and design expressions.

Pietra di Rapolano products can be purchased online through their shop. Additionally, the company showcases a selection of restoration or new construction projects, both nationally and internationally, where they have contributed with their stones. You can find inspiration and ideas for your home through their website and blog.

Pietre di Rapolano can be contacted by phone at the numbers (headquarters/showroom), (Florence warehouse), or (Lazio warehouse/exhibition). The email address for information, consultations, or quotes is info@pietredirapolano.com.

Its particular chromatic characteristics, resulting from the natural composition of sediments and thermal waters of Rapolano. Each block features unique veins and tones that make this stone unique and recognizable over time.

Both are limestone rocks, but they form differently.

Travertine is a porous limestone that forms around thermal springs, with characteristic “holes” (vacuoles).

Marble, on the other hand, is a more compact and crystalline metamorphic limestone, born from a deep transformation process.

Both offer beauty, durability, and timeless appeal.

No, geologically they are different. Travertine is a limestone, but in common or commercial language, it is sometimes associated with marble for its elegance and widespread use in prestigious architecture.

Rapolano Travertine is available in various natural shades: Ivory, Beige, Walnut, Yellow, and Pink/Red.

The main finishes include:

• Polished – shiny and reflective surface
• Honed – matte and smooth
• Brushed – slightly textured
• Tumbled – antique effect
• Bush-hammered – non-slip for outdoor environments

The definition refers to the direction of the block cut.

• Along the grain: cut parallel to the stratification, producing a more homogeneous and cloudy effect.
• Against the grain: cut perpendicular to the stratification, highlighting the horizontal veins and natural texture of the stone.

For non-load-bearing floors, slabs from 1 to 2 cm are usually used, depending on the format and support.

For load-bearing floors, the standard thickness is 3 cm, but it can vary based on the expected load and type of installation.

Yes. Travertine and Marble are excellent thermal conductors.

However, it is important to use specific elastic adhesives (two-component or quick-setting) suitable for natural stone and carefully follow the manufacturer’s instructions during the system’s start-up and shutdown phases.

A quick-setting and high-performance adhesive (class C2/S1 or S2) specific for natural stones is recommended.

For light marbles and travertines, it is essential to use white adhesives to prevent dark pigments from penetrating the stone and causing permanent halos or stains.

Being a natural material, slight variations in color and veining are a distinctive feature, not a defect.

Before installation, it is good practice to open and mix the crates (the so-called “dry selection”) to achieve the best possible aesthetic harmony.

Yes, provided the subfloor is stable, dry, clean, and well-anchored.

It is necessary to use a suitable adhesive that ensures maximum adhesion between the surfaces, avoiding detachments or cracks over time.